CRM Implementation for a Healthcare Network
Client: Confidential Healthcare Client
The Challenge
Fragmented patient data across clinics, no unified referral tracking, and poor follow-up on patient enquiries.
Our Solution
Salesforce Health Cloud implementation with patient journey mapping, referral management, and automated follow-up workflows.
Key Outcomes
- Unified patient view across 12 clinics
- 40% improvement in referral conversion rate
- Automated follow-up reduced patient drop-off by 55%
- Dashboard visibility for management across all locations
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